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Return Policy

Here at Altitude Boutique, each jewelry piece is crafted with precision and care, embodying our commitment to perfection. However, on the rare occasion something isn't right, we stand by our creations. We offer a 90-day warranty that covers any unexpected issues like tarnishing or defects in chains and clasps. If, for any reason, you choose to part with your piece, simply reach out to us at We're here to ensure a smooth return process. Your satisfaction and trust remain our top priorities.

Do you accept returns?

Yes! You have 30 days starting from the time your tracking number says you received your order. 
We hope you love your items, but in the event that they don't work out, our process is simple!  Please email our customer service team ( within 30 days of receiving your original item to arrange for an exchange/return.

We offer a full refund (shipping charges not included) on online items within 30 days of purchase. All returned items must be in original packaging, not worn and in perfect condition.  If your received items are incorrect, or arrived damaged in any way, please notify us within 3 days of receipt.

  • Note If you received free shipping and return more than half of the order, shipping charges will be deducted from the amount being refunded.

If accepted, as soon as we receive it we will process the return, less shipping costs, which you should receive 5-7 business days after we process the transaction.